Technical Support


Tailored to fit the needs of your business, our technical support packages have NO minimum term – cancel anytime.

What's more, our support is designed to alleviate IT headaches, improve network performance, and provide greater data security – allowing your organisation to perform at its optimum.

We take care of everything for you

A complete view: With every aspect of your IT infrastructure documented, you've always got an up-to-date view of your investment.

Reliable and efficient IT: Your network is monitored 24 hours a day, 365 days a year and anything which isn’t right is looked into and fixed. Plus, preventative maintenance reduces the chance of breakdowns, optimises performance, and improves security.

Business continuity: You don’t have to worry about backups. We make sure they’re done and if there’s a problem we’ll know immediately and fix it. Should the worst happen, you'll know your data is safe and ready to be recovered.

Your users: Your list of users is checked for any inactive accounts or those with special access; and any suspicious accounts rooted out. Your password policies are reviewed to make sure they're watertight – any weak passwords found are reported on.

Network security: Your patch updates, security, and endpoint protection systems are always up to date. All remote access to your network is secure. Regular network security scans find potential weaknesses and we continuously monitor for unauthorised attempts to gain access.

You also get these benefits

Dedicated resource: Regardless of the level of service you choose, your account manager will make sure everything works to your satisfaction. They also ensure you’ve got the right infrastructure to support your business growth.

Value for money: See the results you’re getting and what they’re worth to you, with regular reports on your system health and service levels.

Continuous improvement: You always get the best possible service; and we’re always improving it by refining our systems and processes.

focused on delivering timely support

We have been using Pact as our managed services provider for many years. The support team know their stuff and put a lot of effort into continually improving the way they do things. They’re easy to deal with and are focused on delivering timely support to ensure our technology systems are functioning well.


Director // Johnston Grocke //

critical part of providing high-level 24/7 care

Pact manages and supports the complex network that is a critical part of providing high-level 24/7 care to our residents.

General Manager Finance // LHI Retirement Services //
How much for peace of mind?

We either work as your fully outsourced IT department so you can focus on growing your business or work with your in-house IT team to close the gaps their particular expertise, time or resources don’t cover.

In both cases, you simply choose how much support you need from our extensive service catalogue – and it’s all covered by one, fixed monthly fee.