PRIVACY POLICY
Cookies and Data Collection
Pact IT Solutions monitors this site but does not use cookies to personally identify visitors. However, we may collect general technical information such as your IP address, browser type and the pages you visit for analytics and performance purposes. Personal information is only collected when you explicitly provide it, for example by completing a form, subscribing to updates, or sending an email. By using the site, you consent to us using any personal information that we collect for any of the purposes set out in this Privacy Policy.
Collection and Use of Personal Information
We may collect personal information from you when you contact us, engage our services, subscribe to communications or otherwise interact with our website. This information may include your name, email address, phone number, company name and any details you provide in correspondence. In the course of providing our services to you, we may also collect and hold more detailed personal information as required to perform our services.
We collect, hold, use and disclose this information to:
- Respond to enquiries and provide requested services or support
- Deliver managed service plans, ICT solutions and consulting
- Communicate updates, newsletters and offers (where permitted by law)
- Conduct internal operations such as billing, analytics and service improvement
- Protect our legal rights and comply with applicable laws.
You may opt out of direct marketing communications at any time.
Data Collected
When you complete an online form, we collect the information you provide such as name, email address, business name and phone number. We may also use this information to analyse trends and improve our services. Third party platforms may also collect limited analytics data such as email open and link-click rates. This information helps us understand engagement with our communications and is not shared with other parties. Participation in any online form is voluntary and you may choose not to provide personal details.
Use and Disclosure of Information
All details provided by you are confidential to Pact IT Solutions, its trusted business partners and accredited contractors. We do not sell, rent or lease customer information to third parties. Personal information may be disclosed without notice only when required by law or necessary to protect the rights, property or safety of Pact IT Solutions, its clients or the public.
If personal information is transferred overseas (for example, to trusted technology providers), Pact IT Solutions takes reasonable steps to ensure it is handled consistently with Australian Privacy Principles.
Retention of Data
We will retain your personal information for the duration of your use of the Website. When you cease use of the Website we will retain your Personal Information for no longer than 7 years or for any such period that it is necessary for us to retain your personal information.
Security
Pact IT Solutions takes reasonable steps to protect your personal information from unauthorised access, misuse or disclosure but our ability to ultimately control where these third-party providers host their applications or process their data may be limited. Information that is no longer required is securely destroyed or de-identified unless retention is required by law.
Access, Correction and Complaints
You may request access to the personal information we hold about you and ask for it to be corrected if inaccurate or outdated. To do so, please contact us at admin@pactict.com.au. If you have a privacy complaint, we will investigate and respond promptly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Monitoring of Site
We monitor usage patterns on our website to understand which services are most popular and to improve user experience. Data collected from this monitoring may be used to deliver relevant content and advertising.
Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.